By accessing this website, submitting an enquiry or using our services, you agree to comply with these Terms & Conditions.
If you are booking services on behalf of a patient, you confirm that you are the patient's authorised representative, family member or guardian.
In these terms, “we”, “our” and “us” refer to Care Health Nurses Pvt. Ltd., and “you” refers to the website visitor, client or authorised representative.
Care Health Nurses Pvt. Ltd. provides home healthcare and patient support services to individuals and families who require assistance at home. Our services may include:
Service availability depends on the patient's requirements, service location, assessment and availability of suitable healthcare professionals.
The information provided on our website is for general informational purposes only and should not be considered medical advice, diagnosis or treatment.
Care Health Nurses Pvt. Ltd. is not a hospital or an emergency medical facility. Our services do not replace consultation, diagnosis or treatment provided by a qualified doctor.
Clinical nursing procedures and medical assistance are provided only within the professional scope of the assigned staff and, wherever required, according to a valid doctor's prescription.
We do not guarantee any specific recovery, treatment outcome or medical result, as patient conditions and responses to care may vary.
Submitting an enquiry through our website, phone or WhatsApp does not automatically confirm a booking.
A service is considered confirmed only after the requirements have been discussed and the client has agreed to the service arrangement, including:
We reserve the right to decline or reschedule a booking if suitable staff are unavailable or the requested service falls outside our service capabilities.
Service charges depend on the type of care required, patient condition, working hours, service duration and staff requirements.
All applicable charges and payment conditions will be communicated before the service begins.
Medicines, medical equipment, consumables, transportation and other additional expenses are not included unless specifically mentioned in the agreed service arrangement.
Clients are requested to make payments only through the official payment methods communicated by our authorised team and obtain appropriate payment confirmation or receipts.
Caregivers are not authorised to collect payments on behalf of the company unless specifically approved by our office.
Clients should inform our office as early as possible if they wish to cancel, pause, extend or modify an ongoing service.
Applicable cancellation notice periods, refund conditions and adjustments will be communicated during booking or included in the agreed service arrangement.
Charges for services already provided are generally non-refundable, except where otherwise agreed or required under applicable law.
If a client is dissatisfied with an assigned caregiver or healthcare professional, they may contact our office. We will make reasonable efforts to arrange a suitable replacement, subject to staff availability and service requirements.
To ensure safe and effective care, clients and their authorised representatives are expected to:
Clients are responsible for ensuring that the information provided to our team is accurate and up to date.
Healthcare professionals and caregivers assigned through Care Health Nurses Pvt. Ltd. are expected to maintain professional behaviour, punctuality, confidentiality and respectful communication while delivering services.
Clients should report any misconduct, service-related concern or complaint directly to our office for appropriate review.
Clients agree not to independently hire, engage or arrange services directly with caregivers introduced by our company to bypass the company, unless prior written permission has been obtained from Care Health Nurses Pvt. Ltd..
We respect the privacy of our clients and patients. Personal information and health-related details are collected and used for enquiry management, care assessment, caregiver coordination, billing and communication about ongoing services.
Information is shared only with authorised staff and service providers where necessary, or where required by law. For full details, please read our Privacy Policy.
Our website, phone numbers, WhatsApp and enquiry forms are not emergency services and may not be answered immediately.
In a medical emergency, contact your local emergency number or ambulance service and go to the nearest hospital immediately, without waiting for a response from us.
We take reasonable care in selecting and assigning healthcare staff. To the extent permitted by law, we are not liable for outcomes arising from an existing medical condition, circumstances beyond our reasonable control, or the loss of cash and valuables that are not kept secure.
These terms are governed by the laws of India and do not limit any rights available to you under applicable consumer protection laws. Any dispute that cannot be resolved amicably will be subject to the jurisdiction of the courts at Delhi.
We may update these terms from time to time. The latest version will always be published on this page, and changes to an ongoing service will be made only with your agreement.
If you have any questions about these Terms & Conditions, please contact us:
Last updated: 14 November 2026
